SEARCH ANSWERS TO FREQUENTLY ASKED QUESTIONS
Read moreYou can easily fix many problems in your apartment or commercial space yourself – take a look at our FAQ before you submit a maintenance request.
MAINTENANCE REQUEST
If something is not working as it should in your home or commercial space, you can submit a maintenance request. Cases are dealt with Monday–Friday, and we contact you as soon as possible. All cases are dealt with in sequence by our property caretakers. Urgent cases are always prioritised and are dealt with around the clock.
FAQ about maintenance requests
MAINTENANCE REQUEST VIA CUSTOMER SERVICE
You can submit your fault report to our Customer Service by sending an email to kundservice@balder.se. To enable us to respond to your fault report in the best way possible, please state the following in your email:
- Name
- Personal ID number or corporate ID number
- Address
- Apartment number (you can find your apartment number on your outer door, in your rental contract or on your letterbox/post box.)
- Phone number
- Description of the case. Describe your problem in as much detail as possible, and it is helpful if you attach photos.
You can also submit your fault report by phone on 0774-49 49 49.
Customer Service is open on weekdays, 07:00–17:00. Special hours of business apply on public holidays.
Helpful hint! You can easily fix many problems in your apartment or premises yourself – take a look at our FAQ before you submit a fault report.
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IF YOU NEED URGENT HELP
If a serious, urgent problem has arisen in your apartment, premises or property that cannot wait until the next working day, you should call our Customer Service immediately on 0774-49 49 49. If it is in the evening, at the weekend or on a public holiday, you will be connected to our on-call property service, which is available around the clock, every single day.
If there is a risk of fire or injury, always call the emergency number 112.
Examples of urgent cases:
- Blockage in the toilet or drain with a risk of flooding
- Lift failure
- Water leak or flooding
- No electricity in apartment
- Broken pane of glass with risk of injury to person or property
- Serious disruption from neighbouring apartment
- Fridge or freezer has stopped working
- Lost key (if you have locked yourself out and call the on-call service, you will be billed for the unlocking service there and then. The on-call service can only unlock the door for the person whose name is on the rental contract, and you must be able to prove your ID when they arrive.)
Examples of cases that are not urgent:
- Faulty light bulb or lighting that is not working for some other reason
- Dripping tap
- Poor TV picture (Contact your television service provider for help with your connection.)
- Minor damage to wall or floor
- Slightly lower temperature in the apartment for a short time. Learn more about temperature and heating in your apartment.
- Internet not working (Contact your internet service provider for help with your connection.)
- Plughole with water draining slowly. Read more about water and drains for instructions on how to clean floor drains and water traps.
- A door or hatch that creaks or does not close properly
- Broken drawers/cupboards in kitchen, bathroom or wardrobe
Please note that tenants will be billed the cost of calling out the on-call service if the case is not considered urgent.
To report a non-emergency case, please make a maintenance request through our customer portal Mitt Balder or contact Custumer Service.