KEYS, TAGS AND LOCKS

Extra key/tag

If you need to order an extra key or tag, please report a problem via our customer portal Mitt Balder. You can also contact customer service with your order. It is important that you state the designation on the key you need more of when ordering. The designation is a combination of numbers and/or letters.

You will have to pay for the extra key yourself. We charge according to the so-called SABO list from Sveriges Allmännytta (the industry and interest organization for municipal and private housing companies) and an extra administration fee may apply.

Tip! Never write your home address on the key ring or the storage room number on the storage room keys.

Lost/stolen key/tag

If you have lost or had your key/tag stolen, contact your local administration office so that we can block the key/tag and get a new one for you. You will be charged for the lost key/tag.

If you have locked yourself out and call the emergency service, you will be charged for the unlocking directly on site. Please note that the emergency service can only open for those named on the rental contract and that you must be able to show identification on site.

Handling of keys when moving out

When you move out, all keys/tags must be returned to us at Balder. This also applies to any copies you may have made and keys to storage rooms, laundry rooms, engine heaters, etc. If not all keys/tags are returned, you will have to pay for changing the lock and new keys/tags.

When you move out, all keys must be returned to us at Balder. This also applies to any copies you may have made and keys to storage rooms, laundry rooms, engine heaters, etc.